1. Introduction

Welcome to Chriswave Media. These Terms and Conditions govern your access to and use of our website www.chriswavemedia.com and any purchases made through it. By using our services or placing an order, you agree to be bound by these terms. If you do not accept these terms, please refrain from using our website or services.

2. Company Information

Chriswave Media is a registered business in Kenya, operating in the sale of photography and video equipment, music entertainment gear, and related services.

3. Products & Services

• All products listed are subject to availability.

• We deal in both brand new and pre-owned (used) items, clearly labeled as such.

• Product descriptions and prices are subject to change without notice.

4. Pricing & Payments

• All prices are listed in Kenyan Shillings (KES) unless otherwise stated.

• We accept payments via Visa, Mastercard, M-PESA, bank transfers, and cash on delivery (only in select locations).

• Full payment must be made before goods are shipped or delivered unless otherwise agreed.

5. Shipping & Delivery

• Orders are processed within 1–2 business days after confirmation.

• Standard delivery within Kenya typically takes 1–3 working days.

• International shipping (if available) may take longer and may attract customs charges.

• Delivery delays due to external factors (strikes, weather, courier issues) are not the responsibility of Chriswave Media.

6. Returns & Refunds

• Returns are accepted within 7 days of purchase on condition that:

  • The item is in its original condition (unused, unaltered, with original packaging).

  • A valid receipt is presented.

• Refunds will be processed within 7 working days of receiving the returned item.

• Some products (e.g. software, memory cards, batteries) may be non-refundable for hygiene or safety reasons.

7. Warranty & Repairs

• Brand new items come with a manufacturer’s warranty as stated.

• Used items are tested before sale but may carry limited or no warranty (clearly stated before purchase).

• We offer repair services where applicable. Costs depend on parts availability and labor.

8. User Responsibility

• You agree to provide accurate personal and payment information.

• You must not use our website for any illegal or unauthorized purpose.

• Attempted fraud or abuse of our site or services will result in immediate account suspension and possible legal action.

9. Privacy Policy

Please refer to our Privacy Policy for information on how we collect, store, and use your data.

10. Limitation of Liability

Chriswave Media is not liable for:

• Any indirect or consequential losses.

• Damage or loss resulting from misuse of a product.

• Delays caused by third-party couriers or suppliers.

11. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Continued use of the website after changes are posted means you accept those updates.

12. Contact Us

If you have any questions regarding these Terms, please contact us via:

• Email: chrisforoxide@gmail.com

• Phone: +254701855177

• Office: Luthuli Avenue, Rural urban credit building stall G21 basement at the junction of luthuli avenue and Tom mboya street opposite national archives