1. Eligibility for Returns
We accept returns under the following conditions:
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The item was delivered within the last 7 days.
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The item is in its original condition, unused, and with all original packaging, accessories, and receipt.
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The return request is made within the return period stated above.
2. Non-Returnable Items
The following products are not eligible for return:
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Items marked “Used” or “Clearance”
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Opened software or memory cards
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Products damaged due to misuse or accidental damage after delivery
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Custom orders or special-request items
3. Damaged or Defective Products
If you receive a damaged or faulty item, please notify us within 48 hours of delivery:
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Send photos or video evidence of the issue to support@chriswavemedia.com
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We will assess the damage and offer a replacement, repair, or full refund, depending on the situation
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 3–7 business days
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Refunds are made via M-PESA, bank transfer, or original payment method
5. Return Shipping Costs
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If the return is due to an error on our side (e.g., wrong item, damaged product), we will cover the return shipping costs.
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For all other reasons, the buyer is responsible for return shipping.
6. How to Initiate a Return
Please follow these steps:
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Contact us at: returns@chriswavemedia.com or call +254 XXX XXX XXX
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Provide your order number, item details, and reason for return
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We’ll guide you through the return or exchange process
7. In-Store Returns
If you’re located in Nairobi, you may return your product to our store during business hours. Please carry your receipt or order confirmation.
8. Need Help?
If you have any questions regarding these Terms, please contact us via:
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Email: chrisforoxide@gmail.com
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Phone: +254701855177
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Office: Luthuli Avenue, Rural urban credit building stall G21 basement at the junction of luthuli avenue and Tom mboya street opposite national archives