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Shipping Policy – Chriswave Media

1. Order Processing Time

  • All orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • You will receive a confirmation email or SMS with tracking information once your order has shipped.

2. Shipping Within Kenya

We offer reliable and affordable shipping options across Kenya through trusted courier partners.

Estimated Delivery Timeframes:

  • Nairobi: Same day or next-day delivery from KES 300

  • Major towns (e.g. Mombasa, Kisumu, Nakuru): 1–2 business days from KES 500

  • Remote areas: 2–4 business days

Delivery Fee:

  • Delivery fees depend on your location and product weight. Final cost is shown during checkout.

  • Free delivery may apply on select high-value orders (we’ll notify you if applicable).

3. In-Store Pickup (Nairobi Only)

You can choose to collect your order from our store/office in Nairobi. We will notify you once the item is ready for pickup.

4. International Shipping

We offer international delivery to select countries within East and Central Africa upon request.

Note:

  • Buyer is responsible for any customs, duties, or import taxes.

  • Delivery times and fees vary by country.

5. Shipping of Used Equipment

  • All used items are carefully tested and cleaned before shipping.

  • Condition will be clearly stated and documented with photos before shipping.

  • No refunds for minor cosmetic flaws unless functionality is affected.

6. Order Tracking

After dispatch, a tracking number will be sent to your phone or email. You can track your order through the courier’s portal or via our support team.

7. Delayed or Lost Packages

If your package is significantly delayed or lost:

  • Contact us via phone or email with your order number.

  • We will assist in tracing it with the courier.

  • We are not liable for delays due to incorrect addresses or failed delivery attempts.

8. Contact Information

If you have any questions regarding these Terms, please contact us via:

  • Email: chrisforoxide@gmail.com

  • Phone: +254701855177

  • Office: Luthuli Avenue, Rural urban credit building stall G21 basement at the junction of luthuli avenue and Tom mboya street opposite national archives

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